Hiver
Unify all service channels, apps, and customer context in one easy-to-use AI ...
Unify all service channels, apps, and customer context in one easy-to-use AI customer service platform.
Best for: Relationships, not requests
Last verified: 2026-02-20
Overview
Legacy helpdesks slow you down. We built an easier way to manage customer service that combines best-in-class AI with human support. Unlimited users on Free plan ✦ No credit card needed Trusted by 10,000+ Customer service, Finance & IT teams
Key features
- Shared InboxesManage all your support channels seamlessly in one place
- CollaborationWork together as a team by sharing collision alerts and context via Notes and Drafts.
- Views Create and save your custom filter combinations as Views. Share it with your team or keep it private for streamlined collaboration.
- SlackIntegrate Slack channels with Hiver to receive Slack updates and notifications in real time.
- Help centerDedicated knowledge bases with descriptive how-to articles and answers to FAQs
- AI ComposeAdjust tone, grammar, and content to sound more empathetic, confident, and concise — all based on your brand tonality.
- AI SummarizerTurn long email threads into crisp summaries so agents can catch up faster.
- Custom FieldsAdd custom data points to every conversation to use in reporting, automation workflows and the API.
- Linked ConversationsLink similar conversations to track related issues with shared visibility
- ApprovalsEnsure faster approvals on requests from customers, vendors, or employees.
Hiver pricing
Hiver offers freemium, subscription, enterprise pricing. Visit the official website for the most up-to-date pricing details.
What you can do with Hiver
- ✓Use Hiver to automate routine tasks
- ✓Improve workflow efficiency
- ✓Generate content and insights
- ✓Integrate Hiver via API into existing workflows
- ✓Get started free and upgrade as your needs grow
Pros and cons
Pros
- Hiver saves time on routine tasks
- Easy to get started with
- Hiver offers a free plan to get started
- Available across multiple platforms (Chrome Extension, API)
Cons
- May require a paid plan for full features
- AI outputs may need human review
Best Hiver alternatives
Frequently asked questions
What is Hiver?
Hiver is unify all service channels, apps, and customer context in one easy-to-use AI customer service platform. It falls under the Business category of AI tools.
Is Hiver free to use?
Yes, Hiver offers a free plan with limited features. Paid plans unlock additional capabilities and higher usage limits.
How much does Hiver cost?
Hiver offers the following plans: Free: $0 (monthly), Growth: $25 (monthly), Pro: $65 (monthly). Prices may change, so visit the official website for the most current pricing.
What are the best Hiver alternatives?
There are several alternatives to Hiver in the Business space. Check our Hiver alternatives page for a detailed comparison of similar tools with features, pricing, and user reviews.
What is Hiver best for?
Hiver is best for relationships, not requests. It excels in the Business category.
What platforms does Hiver support?
Hiver is available on Chrome Extension, API, Web. This makes it accessible across different devices and workflows.
User Reviews
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Sources & Verification
Last verified: 2026-02-20
- Official website(accessed 2026-02-20)
- Pricing page(accessed 2026-02-20)
Data collected from official sources. Verify on the tool's website for the latest information.
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Visit HiverLast updated: 2026-02-20. Affiliate disclosure